Refund Policy

This Refund Policy explains how Onyez (“Onyez,” “we,” “our,” “us”) handles refunds for purchases made through our website at www.onyez.com (the “Site”) and related services, including the sale of digital assets such as 3D models, plugins, themes, audio, images, and other downloadable products (collectively, the “Products”).

By purchasing from Onyez, you agree to this Refund Policy as well as our Terms of Use and Privacy Policy. Please read this carefully before making a purchase.

General Policy

Onyez is committed to providing high-quality digital assets and ensuring customer satisfaction. However, due to the instant and irrevocable nature of digital downloads, all sales are considered final once the product has been accessed, downloaded, or delivered.

Refunds are generally not provided for digital products except in specific situations outlined in this policy. We encourage you to review product descriptions, previews, and system requirements carefully before making a purchase.

Situations Where Refunds May Be Granted

While most purchases are non-refundable, we may issue refunds under the following limited circumstances:

• Duplicate Purchases – If you accidentally purchased the same product more than once using the same account, we will refund the duplicate transaction.
• Technical Issues – If a product is defective, corrupted, or fails to function as described, and we cannot provide a working replacement within a reasonable timeframe, you may be eligible for a refund.
• Unauthorized Charges – If you believe a purchase was made fraudulently using your payment details, please contact us immediately. After investigation, we may approve a refund.

All refund decisions are at Onyez’s sole discretion and may require verification of your claim.

Situations Where Refunds Are Not Provided

Refunds will not be granted in the following cases:

• Change of mind after purchase.
• Purchasing a product without meeting technical requirements (e.g., software compatibility, hardware specifications).
• Disliking or misunderstanding the content once accessed or downloaded.
• Attempting to resell, redistribute, or misuse purchased products.
• Requesting a refund after substantial use of the product or after it has been successfully downloaded and accessed.

Refund Request Procedure

To request a refund, you must:

1. Email billing@ony ez.com with the subject line “Refund Request.”
2. Include your order number, purchase date, and a detailed explanation of the reason for your request.
3. Provide supporting evidence where applicable (e.g., error messages, duplicate transaction records).

We may request additional information to verify your claim. Once submitted, your request will be reviewed by our team. You will receive written confirmation of approval or denial via email.

Refund Processing Time

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method used at the time of purchase.
• Your bank, credit card company, or payment provider may require additional time to reflect the funds in your account. Onyez has no control over these timelines.

Chargebacks

We strongly discourage filing chargebacks without contacting us first. Filing a chargeback through your bank or payment provider without attempting resolution with Onyez may result in:

• Suspension or permanent termination of your Onyez account.
• Denial of access to previously purchased products.
• Restriction from future purchases.

We encourage customers to work directly with us to resolve any billing or payment concerns.

Policy Updates

We may update or revise this Refund Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on www.onyez.com/returns-refunds with the “Effective Date” clearly indicated. Continued use of our Services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Refund Policy or need assistance with a purchase, you may contact us at:

Email: support@ony ez.com
Billing Inquiries: billing@ony ez.com
Address: 2632 S 83rd Ave, STE 100-272, Phoenix AZ, 85043